Client Dynamics Influencing Skills
- Description:
This programme has been delivered to banks and corporate clients all over the world helping leaders, team members, support staff and client-facing personnel to communicate more effectively and build positive relationships. It helps by improving performance in terms of:
- Understand your own behavioural style and the preferred style of others.
- Know why we build relationship more easily with some people and not others.
- Learn how to build rapport and adapt your approach with colleagues/clients.
- Plan and use your time more effectively.
- Receive personal feedback on your strengths, limitations and strategies for improvement.
- Objectives:
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- Audience:
Bankers in any field.
- Prior Knowledge:
None assumed.
